The technologies cover a wide range of digital workplace trends for example, collaboration, employee experience, smart workspaces and democratized services such as citizen data science. Looking at the technologies that Gartner considers “at their peak”, 12 technologies emerge that have a “high” to “transformational” benefit for organizations. The report provides a “Priority Matrix for the Digital Workplace”, which compares each of the 35 technologies in terms of its benefit (transformational, high, moderate, low) and its years to mainstream adoption (less than two years two to five years five to 10 years more than 10 years). Peaking technologies with a high or transformational benefit Customers like these are testimony to the fact that the digital workplace is a must-have investment that truly pays off.ģ. A pure collaboration solution no longer suffices.” A well-planned digital workplace strategy that includes content, process and collaboration services delivers the much-needed business continuity.
One executive from the banking sector summed up the advantages of using a content services technology like Doxis4 to support the digital workplace and facilitate secure, remote work for their hundreds of users on short notice: “From our point of view, mobile working is no longer conceivable without a good document management system. Our organization would come to a standstill without a digital workplace.” One customer from a social welfare organization, LWL, describes why digitalization has been so important for them during the pandemic: “If all of our employees had to take home their case files in paper form, not only would this be logistically impossible, but it would be a breach in data protection. For them, 2020 has further cemented the value of having a digital workplace strategy and technology in place. We fully agree with Gartner’s statement, and so do our customers. Ultimately, Gartner says, “The digital workplace is no longer ‘nice to have’ it is critical to achieve and maintain digital resiliency.” Indeed, the Hype Cycle report points out that C-level executives are resetting their priorities this year to focus on boosting workforce digital dexterity.
Preserving workforce and business continuity, as we have observed, has been a key goal of organizations this year. Just like in the 2020 Market Guide for Content Collaboration Tools, we think that this year’s Hype Cycle for the Digital Workplace also makes loud and clear that the ongoing pandemic and the emergence of a new work nucleus are accelerating the importance of the digital workplace. The digital workplace is no longer an option – it’s a must-have
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